Effective Date: [09/08/2025]
Welcome to Mumbai Wanders Tour (“we,” “our,” “us”). These Terms of Service & Conditions (“Terms”) govern both your use of our website mumbaiwanderstour.com and your bookings with us. By accessing our Site or booking a tour, you agree to be bound by these Terms.
You agree to use the Site only for lawful purposes.
You may not misuse, disrupt, or attempt to gain unauthorized access to the Site or its systems.
All content on the Site—including text, images, designs, and logos—is owned by Mumbai Wanders Tour or its partners.
You may not copy, reproduce, or use our content for commercial purposes without prior written permission.
Bookings can be made online, via email, or by phone.
A booking is confirmed only after payment (full or partial, as specified) is received.
Prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
Inclusions (e.g., transportation, entry fees, guide services) will be clearly stated for each tour.
Exclusions (e.g., meals, tips, personal expenses) will also be listed.
At Mumbai WandersTour, we understand that travel plans may change. Our cancellation policy is designed to be fair to both our guests and us.
Timings as per IST.
More than 7 days before the tour date: Full refund (minus any payment processing charges).
3 to 6 days before the tour date: 50% refund of the total booking amount.
Within 48 hours (3 days) of the tour date: No refund will be provided.
No-show on the tour date: Treated as last-minute cancellation, and no refund will be provided.
In the unlikely event that we need to cancel a tour due to unforeseen circumstances (e.g., extreme weather, safety concerns, government restrictions, or guide unavailability), guests will receive a full refund or the option to reschedule at no extra cost.
Guests may request a reschedule at least 48 before the tour date, subject to availability.
For private/customized tours, different cancellation terms may apply (informed at the time of booking).
Any third-party costs (such as entry tickets, transportation, or special activities) that have already been purchased on your behalf may be deducted from the refund.
Requests to reschedule are subject to availability.
Additional charges may apply if there is a price difference for the new date/service.
Guests are responsible for their personal health, safety, and belongings.
Valid ID or travel documents must be carried where required.
Guests must follow the instructions of our guides and drivers.
We reserve the right to refuse service to anyone behaving in a disruptive or unsafe manner.
We are not responsible for delays, accidents, injuries, or losses caused by circumstances beyond our control (e.g., weather, traffic, strikes).
Personal belongings remain the responsibility of each guest.
Our Site may link to third-party services (e.g., payment gateways).
We are not responsible for the content, accuracy, or practices of third-party sites.
You agree to indemnify and hold harmless Mumbai Wanders Tour, its staff, and affiliates against any claims, damages, or expenses arising from your use of our Site or services.
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
If you have questions about these Terms of Service & Conditions:
📧 Email: info@mumbaiwanderstour.com
📞 Phone: +91 9892786594 / +91 8850287849
🏠 Address: 12/7 Sitladevi Temple Road, Mahim, Mumbai 400016, India